Etihad Airways reports record profit of $187 million

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Etihad Airways reports an exceptional first quarter of 2025, with remarkable financial results and unprecedented customer satisfaction. Driven by strong passenger demand and efficiency improvements, profit after tax grew to $187 million, while customer satisfaction scores reached record highs.

Financial achievements and passenger growth

According to Etihad Airways, profit after tax reached $187 million in the first quarter of 2025, an impressive increase of 30 percent year-on-year. The company attributes this growth to strong passenger demand and operational efficiency. Overall, revenue increased 15 percent compared to the first quarter of 2024, supported by strong performances in both the passenger and cargo businesses. In addition, the airline carried 5 million passengers, representing a 16 percent year-on-year increase. Nearly 20 million passengers traveled with Etihad in the last 12 months, making the airline the fastest-growing in the region.

Outstanding customer satisfaction and service improvements

Etihad Airways’ reporting data showed that customer satisfaction reached record highs in the first quarter, with a 20 percent year-on-year increase. Improvements were noted in all key areas, including check-in, boarding, in-flight service, and more. New lounges and in-flight menus were also introduced. Fleet expansion, including the return of an Airbus A380 and the acquisition of new aircraft, is expected to further enhance the customer experience and increase satisfaction.

Fleet expansion and premium offers

Etihad Airways reportedly plans to strengthen its premium offerings by introducing additional Airbus models and expanding first-class services to more routes. The airline has announced new ground and in-flight services. The new A321LR cabin is set to set new standards, offering first-class service in a narrow-body aircraft. Enhanced services include a concierge service, chauffeur-driven transfers, and cabin-free travel.

Strong operational and financial outlook

Etihad Airways reported 16 percent growth in passenger revenue to $1.5 billion. Fleet expansion, reflected in the increase in available seat kilometers and improved seat load factor, supported this continued growth. The freighter mix also showed positive developments despite a volume-related decline. Strong operating cash flow and scheduled debt repayments led to an improvement in net debt and strong financial resilience, according to the reports.

Etihad Airways is recognized as the region’s leading airline, specializing in providing excellent service and innovative capabilities. The company remains committed to continually exceeding expectations in both operations and the customer experience. Etihad is committed to providing cutting-edge technologies and services to exceed customer expectations.

Etihad Airways first quarter results year-on-year

Note: ¹ Including seasonal and cargo routes operated at the end of the reporting period. ² As of the end of the reporting period. Excluding short-term Aircraft, Crew, Maintenance, and Insurance (“ACMI”) leases. The operating fleet includes five cargo aircraft.