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Wizz Air has announced that it will expand its WIZZ Discount Club (WDC) offering to provide members with additional benefits. These innovations are part of its ‘Customer First Compass’ initiative, which aims to continuously improve the customer experience and focuses on passenger needs.
Extended benefits for WDC members
Wizz Air announces that the modified WIZZ Discount Club membership program is now in effect, offering loyal customers additional benefits across its network. These include ticket discounts, priority customer service, and exclusive, personalized birthday and anniversary offers. Additionally, members receive special discounts and promotional offers exclusive to Wizz Air members. Customers also benefit from enhanced benefits with Wizz Air partners, enhancing the value of their membership and enabling a personalized travel experience.
Background of the initiative
The expanded offering is the result of Wizz Air’s ‘Customer First Compass’ initiative, which is based on the four pillars of product, price, service, and communication. This initiative aims to continuously improve the travel experience and invest in services that are most important to passengers. The company has conducted a lengthy dialogue with its passengers to understand which aspects of the travel experience can be optimized.
Options for existing WIZZ Discount Club members
Existing WIZZ Discount Club members will be informed of the changes. They will be given the option to continue using the program with the new benefits or terminate their membership with a pro rata refund. This refund will be calculated proportionally to the number of full months remaining until membership expiration. Wizz Air ensures that refund requests are processed efficiently through its contact centers, both by call and chat, to provide members with the greatest possible convenience.
Continuous improvement of the customer experience
Wizz Air emphasizes its commitment to continuously improving the travel experience by responding to the needs and desires of its passengers. The expanded WDC membership is a further step in this direction, offering customers more personalization and appreciation for their loyalty. The airline is thus sending a clear signal that passenger satisfaction and well-being are at the heart of its strategy.
Wizz Air is the most environmentally sustainable airline in the EMEA region, committed to innovation and customer satisfaction. With a constantly growing fleet of modern aircraft, the airline’s goal is to enable environmentally conscious and cost-effective travel throughout Europe and beyond. Continuous investment in customer experience and service quality reflects Wizz Air’s commitment to first-class customer service.
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