United Airlines app makes transfers easier with real-time information

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Just in time for the peak summer travel season, United Airlines has added some remarkable features to its app to make it much easier for passengers to transfer between flights in the USA and reduce the associated stress.

With the introduction of ConnectionSaver technology in the app, which uses artificial intelligence, the individual needs of each passenger are addressed.

Advantages of the APP

The app offers numerous benefits that can significantly contribute to a positive travel experience. Passengers are guided through the airport using the fastest route, receive real-time updates on their connecting flight, and receive valuable tips on how to make the most of their wait at the airport. The ConnectionSaver technology distinguishes between three main scenarios that passengers can experience during transfers: Comfortable Connections, Tight Connections, and Missed Connections.

Comfortable Connections

Travelers who have sufficient time for their connecting flight benefit from personalized status updates about their connecting flight. This information includes a countdown to boarding and a guide who will guide them directly to their departure gate. The app also provides helpful tips to help them navigate, especially at major airports. For travelers with longer layovers, the app recommends how to make the most of their time and navigates them to the nearest United Clubs where passengers can relax.

Tight Connections

For passengers who are short on time, the app not only provides relevant boarding times and gate numbers, but also calculates the estimated walking time to the gate and shows the fastest route there. Passengers receive real-time information on whether their flight is still waiting, which can help avoid additional stress and facilitate the transfer process.

Missed Connections

In the event that a connecting flight is missed on time, the app immediately displays alternatives for onward travel. Passengers have the option to book the next available flight with a click of a mouse. They can also be placed on a waitlist for earlier flights if seats are currently unavailable. These features are particularly appealing to travelers who want a smooth and stress-free transfer while maintaining flexibility with their travel plans.

User experience with the United app has shown that many passengers from Europe use the airline’s connecting flights. United Airlines‘ extensive route network includes over 200 destinations in the US alone. These are easily accessible via major hubs, where passengers can also fly directly from Germany and Switzerland daily.

App: Customer satisfaction through innovative solutions

David Kinzelman, United’s Chief Customer Officer, emphasizes the importance of transparent and easy-to-understand information for a stress-free travel experience. The app’s changes represent a significant advancement that improves the overall travel experience by providing relevant information in real time. These changes were well-received in a beta test: This spring, over 350,000 passengers used the app’s new features, and an impressive 98 percent of them successfully made their connecting flight.

United Airlines is already planning further improvements to its app. For example, the navigation function through airports will be optimized in the near future and the app will be available in additional languages. Passengers will also be informed about connecting flights and possible alternatives via real-time text messages, further enhancing user-friendliness.

In recent years, the United app has distinguished itself through numerous innovative features that continually improve customer service. Examples include the automated rebooking assistant, checked baggage tracking using Apple AirTags, and weather updates offered when flights are delayed due to severe weather.

Travel options between Germany, Switzerland and the USA

United Airlines offers travelers from Germany and Switzerland easy connections to numerous US cities and attractions. With up to 161 flights per week from Berlin, Frankfurt, Geneva, Munich, and Zurich, passengers can reach the US, Mexico, and Central America quickly and conveniently via various hubs such as Chicago, Denver, Houston, New York/Newark, San Francisco, and Washington-Dulles.

The airline’s range of destinations includes not only major metropolitan areas, but also smaller cities and airports, which play an important role in providing access to national parks and other tourist attractions. This offers enormous convenience for travelers, as they can save valuable time traveling to their destinations and extend their stay there.

United flights can be booked online at united.com, by phone at 069 50 985 051 for Germany, 044 800 9212 for Switzerland (German), and 022 417 7280 (Switzerland, English, and French), or directly through a travel agent. These various options ensure that every traveler can book their flight quickly and easily to take full advantage of United Airlines’ numerous travel offers.